Amsoil Shipping, Sales Tax & Product Return Guidelines

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Shipping, Sales Tax & Product Return Guidelines

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Shipping & Handling Lower 48

Free standard ground shipping on orders of $100 or more is valid only for online/catalog retail orders shipped to a valid address in the continental United States, including APO and FPO military post boxes. AMSOIL does not ship to PO Boxes. The $100 threshold does not include taxes, fees or other charges. AMSOIL reserves the right to cancel any order due to unauthorized, altered or ineligible use of this offer and to modify or cancel this offer at any time. No price adjustments will be provided on previous purchases. AMSOIL Dealers and Preferred Customers are ineligible for free shipping.

Online/catalog retail orders less than $100 are subject to a flat $8.50 freight charge in the continental U.S.

*Orders containing only clothing and promotional materials totaling less than $20 are subject to $5 freight and handling at the time of shipment.

NOTE:

AMSOIL products cannot be shipped to post office boxes.

Aerosol spray cans, fuel additives and Engine and Transmission Flush cannot be shipped via air freight or parcel post. Click here for list of these restricted items.

In-stock items typically delivered within five business days.

Expedited shipping options are available by telephone at 800-777-7094 M-F between 7 a.m. and 5 p.m. Central time.

Prices subject to change without notice

Shipping to Alaska

(effective October 1, 2012)

AMSOIL has partnered with Carlile Logistics to provide warehousing, distribution and other order fulfillment services for AMSOIL product orders in Alaska. For all shipments to Alaska add 7.5 percent to the total product cost for extra freight expenses. Freight charges will not be calculated or included in order totals when orders are placed online or by telephone due to the number of shipping options and complexity of freight rates within Alaska. Appropriate charges will be determined and applied when orders are shipped. Available services include the following:

Pickup — AMSOIL products can be picked up at the Carlile warehouse in Anchorage. Other than the 7.5 percent Alaska Freight Surcharge, no additional freight charges apply.

Place orders in advance at 800-777-7094 or www.amsoil.com.

Deliver & Hold for Pickup — AMSOIL products can be shipped from the main Carlile warehouse in Anchorage to terminals in other cities and held for pickup by AMSOIL customers. The following rates and conditions apply.

From: Anchorage

	50 lbs. and under	51 to 350 lbs.	Over 351 lbs.
To
Fairbanks	$30.00	$55.00	16¢ per lb.
Kenai*	$30.00	$52.00	14¢ per lb.
Kodiak*	$50.00	$85.00	25¢ per lb.
Prudhoe Bay	$51.00	$100.00	42¢ per lb.
Seward*	$30.00	$45.00	14¢ per lb.

Rates do not include fuel surcharge. Go to www.carlile.biz for current fuel surcharges.
Orders must be picked up within two days of arriving on location.

Orders not picked up will be returned to Anchorage and returned into inventory, less the shipping charge and 20 percent restock fee.

* Products picked up in Kenai, Kodiak and Seward are subject to local sales taxes.

Normal Ground Shipping is available to the following cities at the standard, published freight and handling rates:
• Anchor Point • Eielson AFB • Homer • Nikiski • Soldotna • Anchorage • Elmendorf AFB • Hope
• Nikolaevsk • Sterling • Chugiak • Fairbanks • Indian • Ninilchik • Wasilla • Clam Gulch
• Fort Richardson • Kasilof • North Pole • Cooper Landing • Fort Wainwright • Kenai • Palmer
• Eagle River • Girdwood • Moose Pass • Seward

Normal Ground Shipping Rates

Weight	Cost	Weight	Cost

under 3 lbs.	$7.10	60 to 99.9 lbs	37¢ per lb.
3 to 6.9 lbs	$7.90	100 to 249.9 lbs	34¢ per lb.
7 to 13.9 lbs	$9.10	250 to 499.9 lbs	30¢ per lb.
14 to 21.9 lbs	$9.85	500 to 1,000 lbs	28¢ per lb.
22 to 39.9 lbs	47¢ per lb.	Over 1,000 lbs.	27¢ per lb.
40 to 59.9 lbs	38¢ per lb.

Special arrangements can also be made through the United States Postal Service (USPS) or Carlile for orders being shipped to remote areas of Alaska. Carlile has the authority to ship restricted or hazardous materials but additional charges may apply Actual freight costs will be charged on all orders requiring special arrangements or handling. Contact Carlile for freight quotes at 800-478-1853 or rates@carlile.biz.

Carlile Warehouse and Terminal Locations & Contact Information

Carlile — Anchorage Warehouse
1301 Whitney Road
Anchorage, AK 99501

CUSTOMER SERVICE
907-771-3352
888-399-3290
customerservice@carlile.biz

FREIGHT RATES, QUOTES AND QUESTIONS
800-478-1853
rates@carlile.biz
Business hours are Monday — Friday, 8:00am to 5:00pm

Carlile — Fairbanks Terminal
900 Aurora Drive
Fairbanks, AK 99701
Phone #907-451-7155
Hours: 8 a.m. to 5 p.m.

Carlile — Kenai Terminal
1216 Bridge Access Road
Kenai, AK 99611
Phone #907-283-2884
Hours: 8 a.m. to 5 p.m.

Carlile — Kodiak Terminal
420 Marine Way
Kodiak, AK 99615
Phone #907-486-4227
Hours: 8 a.m. to 5 p.m.

Carlile — Seward Terminal
1101 Port Ave
Seward, AK 99664
Phone #907-224-5413
Hours: 8 a.m. to 5 p.m.

Carlile — Prudhoe Bay Terminal
Deadhorse Airport
Prudhoe Bay, AK 99734
Phone #907-659-2398
Hours: 8 a.m. to 5 p.m

Prices subject to change without notice.

Shipping To Hawaii

AMSOIL products are available through Independent AMSOIL Dealers and selected retailers. To purchase in Hawaii, check your local Yellow Pages or find your nearest AMSOIL Dealer using the online Dealer locator.

Hawaiian orders are shipped from the Portland, Ore. or Superior, Wis. Distribution Centers. Orders are shipped using the most cost effective method, and orders will be charged actual freight costs, which will be charged at the time the order is shipped. The actual cost of taxes and shipping may vary from what has been calculated in the online store due to county or municipal taxes or special shipping costs.

Small parcel shipments are typically shipped via USPS Flat Rate Boxes. Contact the USPS for current package options and rates. Medium Flat Rate Boxes typically hold up to four quarts or a one-gallon bottle. Large Flat Rate Boxes typically hold up to six quarts or one gallon and three quarts. Contact the AMSOIL Distribution Center in Portland, Ore. with specific product and packaging questions.

*Orders containing only clothing and promotional materials totaling less than $20 are subject to $10 freight and handling at the time of shipment.

NOTE:

Postal mail accepted addresses or PO Boxes are necessary for delivery through the US Post Office.

Aerosol spray cans and fuel additives can only be shipped via SURFACE ONLY parcel post and can take up to 6 weeks to deliver. Click here for list of these restricted items.

Orders coming from more than one DC will incur separate actual freight charges. Please take the time to review the order for indicated Superior Only items.

Contact the Portland, Ore. Distribution Center to arrange surface transportation for large orders or orders with restricted items.

Prices subject to change without notice.

Shipping To APO/FPO Military post Boxes

AMSOIL INC. ships orders to APO and FPO Military Post Boxes for customers’ personal use only. All APO/FPO orders are shipped from the AMSOIL Distribution Center in Superior, Wis. Orders are shipped using U.S. Mail Parcel Post and orders will be charged actual freight costs, which will be charged at the time the order is shipped.

The USPS will not accept AMSOIL fuel additives or aerosol containers for shipment. Click here for a list of these restricted items.

Delays and Special Circumstances when Shipping to APO/FPO Addresses
Due to the challenging nature of distributing packages to these addresses, delays beyond the control of AMSOIL INC. may be experienced. Delays can be expected from time-to-time due to airline and customs inspections. AMSOIL makes every attempt to ship and track these orders to its military customers. However, once APO/FPO orders have been tendered for shipment to the USPS, AMSOIL loses control of routing and may or may not be notified of damages or non-deliveries. Customs may refuse and/or destroy shipments at their discretion.

AMSOIL CANNOT BE HELD RESPONSIBLE FOR THESE DECISIONS AND CANNOT REPLACE DESTROYED ORDERS.

Shipping To Canada

Canadian Freight and Handling Table. (PDF)

Shipments to a small minority of outlying areas in Canada are subject to additional interline fees beyond normal freight and handling charges. Click here to see more Canadian freight information.

International

International sales inquiries should be directed to the AMSOIL International Sales Office at (715) 392-7101.

To find a dealer in your country go to AMSOIL International

Sales Tax

Because AMSOIL has Dealers in every U.S. state and Canadian province, we are required to collect sales tax on all orders shipped to states and provinces that have applicable sales tax requirements. AMSOIL INC. has an established sales tax rate for all states and provinces.

Since AMSOIL is sometimes required to collect city, county and other taxes, the tax rate AMSOIL charges may be higher than just your sales tax. AMSOIL also collects any additional taxes on lubricating products required by certain states and provinces.

NOTE:
Freight charges, when shipped by common carrier, are exempt from sales tax in the following states: Colorado, Florida, Idaho, Iowa, Massachusetts, Oklahoma, Utah and Wyoming.

Prices and availability of products are subject to change without notice. Errors will be corrected where discovered and AMSOIL reserves the right to revoke any offer or price inadvertently published due to error or omission.

Returns/Exchanges & Damaged Products

Must be currently marketed products in resalable condition.

All products in resalable condition can be returned within 30 days for a full refund of the purchase price and sales tax.

Products returned over 30 days are subject to a 20 percent restocking fee.

Shipping and handling fees are the customer's responsibility.

Special order items cannot be exchanged or returned.

Call 1-800-956-5695 with any questions.

PRODUCT DAMAGED DURING SHIPPING:
If there is visible damage to your order upon delivery, refuse the order. It will be returned to AMSOIL INC. for inspection and a new order will be sent at no extra charge to you. If you discover hidden damage after accepting delivery of your order, call 800-956-5695 for damaged product instruction.

CLOTHING RETURNS

Customers that would like to return or exchange their clothing purchase can return the item, in its original condition, within 30 days for an exchange or a refund.

Return freight charges are the customer’s responsibility unless the return is due to a manufacture’s defect, in which case AMSOIL will reimburse the freight charges after inspection.

Returns are not accepted based on improper care (failure to follow washing instructions) or due to normal wear and tear.

Must be currently marketed products in resalable condition.

Clothing items may be returned to:

AMSOIL INC.
Attn: Literature Dept.
1101 Susquehanna Ave.
Superior, WI 54880

Include a copy of the invoice or a detailed note with your name, account number, order number and explanation of the return/exchange. If requesting credit card reimbursement, include the credit card number and expiration date or a phone number where you can be reached.

The AMSOIL Online Store is available only for U.S. and Canada customers at this time.

Prices and availability of products are subject to change without notice. Errors will be corrected where discovered and AMSOIL reserves the right to revoke any offer or price inadvertently published due to error or omission.